Saturday, November 19, 2011
Good News and Dismay
The dismay: I'm looking for a new vet, after seven years. I'm uncomfortable with change and averse to trying new things, but I can't overlook how unhappy I am about a few things. My plan is to get Lanie's dental taken care of soon, but to start looking around for a greyhound-savvy vet. It'll be a little complicated, since we're in a semi-rural area and vets are exactly thick on the ground in the first place, but I don't mind driving a bit if I have to. There is an emergency hospital nearby for the unthinkables that might take place at odd hours.
When my Drive had his dental last spring (April or May, I can't remember), the same thing happened to him that happened with Lanie. They called in the morning to say that his EKG was a little "off" and they wanted to take an x-ray of his heart. We had just lost our Bullie, not two or three days before, so I was already a mess, and they scared me. The x-rays came back "inconclusive." The vet painted terrible, dire pictures for me and, terrified, I told them to go ahead and do the ultrasound. Of course his heart was perfect.
To recap, I brought Lanie in for her dental last week, got the "questionable" EKG results, had the "inconclusive" x-rays done... And refused to okay the ultrasound. I am not made of money, people. I may have mentioned that. If I'd thought for a moment that Lanie had any problem whatsoever, it wouldn't have been about money, but all I could think was, "Didn't I just do this?"
You know why the x-rays show a heart that is borderline enlarged? Because greyhounds have large hearts. I learned, after repeated phone calls and persistence, that the EKG results were "off" because no one told the EKG analysts they were dealing with a greyhound.
Once that fact was made clear they said, "Oh, well, that's all perfectly normal for a greyhound."
I am not a happy customer. In the end, what made the decision for me was an extra $19 on my bill. "What is this?" I asked, as I was already forking over $200 for the stupid x-rays that weren't even necessary. "I'm being charged $19 under boarding?"
"That's our policy. It's for cage use and technician time."
"She was here for four hours! Getting stupid x-rays!"
"It's just policy." (I will spare you the rant on how much I loathe it when people hide behind policies.)
"I've been coming here for seven years and I have never, ever been charged a boarding fee." (I even checked, because I keep all the vet information filed.)
"That was an oversight, I guess. It's policy."
So! If you happen to live near me and know a great greyhound-savvy vet, let me know.
Thank you so, so much for the support and thoughts and advice I asked for last week. I meant to reply much sooner but I was flattened by some weird viral thing and spent a few days in bed feeling sorry for myself. :)